Privacy Policy
Last Updated: December 31, 2025
Medexium ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at medexium.com (the "Service").
1. Information We Collect
1.1 Personal Information
When you register for an account or subscribe to our Service, we may collect:
- Name and email address
- Company name and business information
- Phone number (optional)
- Billing information (processed securely through Stripe)
- Account credentials
1.2 Usage Information
We automatically collect certain information when you access our Service:
- IP address and device identifiers
- Browser type and operating system
- Pages viewed and features used
- Search queries and filter preferences
- Bids viewed, bookmarked, or tracked
- Date and time of access
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and authentication
- Remember your preferences
- Analyze Service usage and performance
- Improve our Service
You can control cookie settings through your browser. Disabling cookies may limit Service functionality.
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our Service
- Process subscriptions and payments
- Send transactional emails (account confirmations, password resets, billing notices)
- Send service updates and announcements
- Respond to support inquiries
- Analyze usage patterns to improve features
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. Use of Artificial Intelligence
Important Notice About AI
We sometimes use artificial intelligence to analyze and process bid information. AI-generated content may contain errors, inaccuracies, or omissions. You are solely responsible for verifying all information at the original government source before taking any action.
We may use AI and machine learning technologies to:
- Filter and categorize government bid data to identify potential medical and healthcare opportunities
- Extract key information from bid documents (organization names, deadlines, summaries)
- Improve search relevance and recommendations
AI Limitations & User Responsibility:
- AI processing is not performed on all bids - some bids are processed manually or through automated non-AI methods
- AI-generated summaries, categorizations, and extracted data may contain errors, be incomplete, or be inaccurate
- We make no guarantees about the accuracy, completeness, or reliability of AI-processed information
- You must always verify bid details, deadlines, and requirements at the original government source before making any business decisions
- Medexium is not liable for any errors in AI-generated content or decisions made based on such content
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information with:
4.1 Service Providers
Trusted third parties who assist in operating our Service:
- Stripe: Payment processing. See Stripe's Privacy Policy.
- Hosting providers: Server infrastructure and data storage
- Email services: Transactional email delivery
4.2 Legal Requirements
We may disclose information if required by law, regulation, legal process, or government request, or to protect our rights, property, or safety.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any change in ownership or use of your personal information.
5. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for data transmission
- Encrypted password storage using secure hashing algorithms
- Self-hosted search infrastructure (data remains on our servers)
- Regular security assessments
- Access controls and authentication requirements
No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our Service. Upon account deletion:
- Your account data will be deleted within 30 days
- We may retain certain data as required for legal, tax, or accounting purposes
- Anonymized usage data may be retained for analytics
7. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your account and personal data
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at privacy@medexium.com.
8. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, and shared
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
To submit a CCPA request, contact privacy@medexium.com.
9. Children's Privacy
Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will promptly delete it.
10. Third-Party Links
Our Service may contain links to third-party websites, including government bid portals. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending email notification for significant changes
Continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: